Your Privacy Matters at swete99

swete99 is an online gaming and casino platform operating at https://swete99.app, offering a range of entertainment products including online slots, live casino games, bingo, and fishing games to players in the Philippines. swete99 acts as the data controller in respect of the personal information collected through this platform.

As a platform serving Filipino players, swete99 is committed to full compliance with the Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines. We have designated a Data Protection Officer (DPO) responsible for overseeing our data protection practices and ensuring compliance with applicable privacy laws.

swete99 collects personal data that is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of our platform. The categories of personal data we collect are set out in the table below:

swete99 does not intentionally collect sensitive personal information (as defined under the Data Privacy Act of 2012) unless strictly required for regulatory compliance purposes, such as source-of-funds documentation for anti-money laundering checks. Where sensitive personal information is collected, we apply heightened security measures and process it only to the extent required by law.

swete99 collects personal data through the following means:

• Direct Collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting our support team, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically when you access and interact with the swete99 platform, including through cookies, log files, and session tracking technologies. See Section 7 for full details on cookies.
• Third-Party Sources: Identity and address verification data received from KYC service providers and payment processors in connection with account verification and transaction processing.
• Publicly Available Sources: In limited circumstances, swete99 may supplement your profile with information from publicly available sources for fraud prevention and AML compliance purposes.

swete99 uses the personal data we collect for the following specific purposes:

• Account Management: To create, maintain, and administer your swete99 player account, including processing your registration, verifying your identity, and managing your account settings.
• Service Delivery: To provide you with access to our games, process your deposits and withdrawals, and deliver the core features of the swete99 platform.
• KYC and Regulatory Compliance: To verify your identity and age (21+), conduct anti-money laundering checks, and comply with all applicable Philippine gaming and financial regulations.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorized account access, bonus abuse, and other security threats to the platform and its players.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce self-exclusion and deposit limit requests, and provide responsible gaming support tools.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our live chat and email support channels.
• Platform Improvement: To analyze usage patterns, identify technical issues, and improve the features, performance, and user experience of the swete99 platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided your consent to receive such communications. You may withdraw consent at any time.
• Legal Obligations: To comply with court orders, regulatory requests, and other legal obligations imposed on swete99 under Philippine law.

Under the Data Privacy Act of 2012, swete99 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you — specifically, to operate your player account, process transactions, and deliver our gaming services.
• Legal Obligation: Processing required to comply with applicable Philippine laws and regulations, including KYC requirements, AML obligations, and PAGCOR-related regulatory requirements.
• Legitimate Interests: Processing carried out for swete99's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

swete99 does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals. These providers process your financial data under their own privacy policies and applicable regulations.
• KYC and Identity Verification Providers: Third-party identity verification services used to confirm your identity and age as part of our KYC process.
• Game Software Providers: Game developers and content providers whose games are available on the swete99 platform may receive limited technical data (such as session tokens and bet data) necessary to operate their games.
• IT and Security Service Providers: Cloud hosting, cybersecurity, and technical infrastructure providers who support the operation of the swete99 platform, subject to strict data processing agreements.
• Regulatory and Law Enforcement Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities, where disclosure is required by law or regulation.
• Professional Advisors: Legal counsel, auditors, and other professional advisors, where necessary for the conduct of swete99's business operations.

All third parties with whom swete99 shares personal data are required to maintain appropriate technical and organizational security measures and to process personal data only for the specified purposes and in accordance with our instructions.

swete99 uses cookies and similar tracking technologies to operate and improve our platform. A cookie is a small text file placed on your device when you visit a website. The following types of cookies are used on swete99:

You can manage your cookie preferences through your browser settings. Please note that disabling essential or security cookies may affect the functionality of the swete99 platform and your ability to access certain features. For detailed instructions on managing cookies in your specific browser, please refer to your browser's help documentation.

swete99 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption: All data transmitted between your device and the swete99 platform is encrypted using TLS (Transport Layer Security). Sensitive data stored on our servers is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorized swete99 personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Two-Factor Authentication: swete99 supports and encourages the use of two-factor authentication (2FA) for player accounts to provide an additional layer of security.
• Regular Security Audits: Our platform and infrastructure undergo regular security assessments, penetration testing, and vulnerability scans conducted by qualified security professionals.
• Incident Response: swete99 maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected players in accordance with the Data Privacy Act of 2012.

swete99 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active Account Data: Personal data associated with an active swete99 account is retained for the duration of the account's existence and for a period of five (5) years following account closure, in accordance with Philippine AML record-keeping requirements.
• Transaction Records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five (5) years as required by the Anti-Money Laundering Act of 2001 (as amended) and AMLC regulations.
• KYC Documents: Identity verification documents are retained for five (5) years following the end of the business relationship, or longer if required by a specific regulatory obligation or ongoing investigation.
• Support Communications: Customer support records are retained for three (3) years following the resolution of the relevant inquiry or dispute.
• Marketing Data: Marketing preference data and consent records are retained until you withdraw your consent or for three (3) years following your last interaction with swete99 marketing communications, whichever is earlier.
• Technical and Log Data: Server logs and technical data are retained for up to twelve (12) months for security and fraud prevention purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with swete99's data disposal procedures. Anonymized data (which can no longer be linked to an individual) may be retained indefinitely for statistical and analytical purposes.

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by swete99:

• Right to Be Informed: The right to be informed about how your personal data is collected, used, and processed — which is the primary purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal data swete99 holds about you, along with information about how it is being processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you. You may update most of your account information directly through your account settings.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to swete99's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on swete99's legitimate interests.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe swete99 has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 13. swete99 will respond to all data subject requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, in which case we will notify you of the extension and the reasons for it.

The swete99 platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. swete99 does not knowingly collect personal data from individuals under the age of 21.

If swete99 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. All funds associated with an underage account will be handled in accordance with applicable regulatory requirements.

If you are a parent or guardian and believe that your child has registered on the swete99 platform, please contact our support team immediately so that we can investigate and take appropriate action.

swete99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made to this Policy, we will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect, where practicable.

The "Last Updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how swete99 protects your personal data. Your continued use of the swete99 platform following the effective date of any amendment constitutes your acknowledgment of the updated Policy.

If you do not agree with any changes to this Privacy Policy, you should cease using the swete99 platform and may request account closure in accordance with our Terms & Conditions. A copy of the previous version of this Policy is available upon request by contacting our Data Protection Officer.

If you have any questions, concerns, or requests relating to this Privacy Policy or swete99's data processing practices, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 directly through the swete99 platform. Our support team can assist with general privacy inquiries and direct you to the appropriate contact for formal data subject requests.
• Email: You may reach our Data Protection Officer at [email protected] — please note this is displayed as plain text and is not a clickable link.
• Response Time: swete99 aims to acknowledge all privacy-related inquiries within 48 hours and to provide a substantive response within 30 days, as required by the Data Privacy Act of 2012.

If you are not satisfied with swete99's response to your privacy inquiry or data subject request, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.